Shipping and Delivery

We strive to make the ordering and delivery process as simple as possible. If you have any questions or run into issues, feel free to contact our customer service team. Below you'll find an explanation of how your order is processed and delivered.

Shipping Costs

We offer free shipping on all orders within Ireland. There is no minimum order value required — all our products are delivered to your door at no extra cost.

Order Processing

Found the perfect item on our site? We’ll make sure it gets to you as soon as possible. Here's what to expect:

  • Once your order is placed, it takes 1–2 business days to process. If you order on a weekday, it’s usually handled the same day. Orders placed on Friday evening or the weekend may take a bit longer.
  • After processing, the parcel is shipped and typically arrives within 4–6 business days.

You will receive a tracking number via email within a few days so you can monitor your shipment through our logistics partner. You can also track your order status on our Track & Trace page.

Want to ensure same-day dispatch? Contact us by phone, and we’ll help you choose the fastest option available.

Receiving Your Order

Once your package arrives, enjoy your purchase! If you wish to return or exchange it, visit our Returns & Refunds page.

Received a Damaged Product?

We’re sorry to hear that! Occasionally, items may be damaged in transit. If that happens, we’ll send you a new item at no additional cost. Refunds are not provided on the first report, but if the issue occurs again, we will refund your purchase in full.

How to Place an Order

Ordering from Alina-lux is simple. Just go to the product page and click "Add to cart."

Select the desired product variant, then proceed to checkout. On the checkout page, fill in your correct address details. After verifying, click "Continue to Shipping."

On the "Shipping" page, you'll see a summary of your details and confirmation that shipping is completely free — it’s our way of thanking you. Then, click "Continue to Payment."

  • Visa
  • Mastercard
  • American Express
  • PayPal

Select your preferred payment method and click "Complete Order." You’ll be redirected to a secure payment page to finalize your purchase. If you encounter any issues, don’t hesitate to reach out to us.

Lost Shipment?

If your package is lost or undeliverable due to logistics issues, we’ll resend it once before offering a refund. If the order does not arrive within 60 days from dispatch, it may be returned.

Need Help?

✉️ info@alina-lux.com
💬 Frequently Asked Questions
📱 +44 744 719 6726